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GEOFFREY MAYHEW
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Organisation of Facility Management

Longstanding Expertise with national and international enterprises

A professional and efficient organisation of all Facility Management processes is the basis for successful Facility Management. For years now, this is where our focus lies. At the same time, the core area of "organisation" forms the roof over the three subject fields Energy, Technology and Services.

Below, you can find Facility Management measures from the core area organisation, with which we support you demand-oriented. This means: you always decide, whether you merely desire consulting, require support in subareas (Shared Service), or if we should take over the entire management (Full Service).

Initial Documentation

The basis of successful Facility Management is an initial documentation: what type of building is it and how is it used? Where is the building located and in what condition is it in? Should the Facility Management services be in- or outsourced? Based on the available information and neutral figures, we derive the most effective measures for your Facility Management. The result is an established concept for efficiency increase of your Facility Management, describing clearly and in detail which improvement processes should be implemented when.

Facility Management-IT-Structure

Do you already have appropriate software, with which you can organise your Facility Management in the best possible way? We gladly support you with the selection, installation and optimisation of your IT structure or upon request provide you with our Intesia real estate software system. The system records and processes all obtained data from the life cycle of the real estate electronically. So you can handle your workflows and measures efficiently and securely, e.g. scheduled legal maintenance of technical facilities. Further use of this software is the provision of evaluation, to point out cost savings, as well as the improved protection of entrepreneurial and operator liability.

Legal Assessment

Depending on the real estate, different legal regulations apply. For example, depending on the country, different minimum wages for the industrial cleaning personnel have to be considered. There might even be particularities on a local and regional level - e.g. with waste management. Our legal experts make sure that all relevant local, regional and national legal requirements are fulfilled. The results of the legal assessment have an influence on the conception, the contract design and the allocation of operational service providers, who have to fulfill the particular criterias.

Contract Design

Based on the conception, we draft contracts with operational service providers for you, including all relevant aspects to make your Facility Management sustainably successful. Upon request, we analyse your existing contracts, evaluate risks and check them against the country specific and European legal regulations. Due to our many years of international experience in this area, we can help you avoid mistakes and thus minimise and manage risks.

Tender and Allocation of Services

We prepare all necessary tender documents, upon request also organise the complete tender and allocation. This for example includes the wording of performance descriptions, the invitation to tender, the evaluation of the tenders received, and extends to the commissioning of the requested operational service providers. Besides tender and allocation, we can also rely on support from over 1.240 operational service providers.

Cost Control and Dunning Process

We bring transparency to your accounting and dunning process by collecting all performance and transaction data and executing the professional cost control of the rendered Facility Management services for you. Upon request, we furthermore take over the dunning process and ensure constant quality assurance of all procedures.

Controlling and Monitoring

We constantly collect costs and quality of your Facility Management. Incurred costs are transparently compared with the rendered services and respective quality. In addition, we provide, edit and analyse the extensive Facility Management data continuously and prepare these in the form of clear and comprehensible evaluations. Thus, we create an optimal comparison and optimisation basis for your Facility Management and set benchmarks for successful and sustainable Facility Management.

Quality Assurance and Process Optimisation

We set clear guidelines for our operational service providers and monitor their compliance through the continuous evaluation of objective figures. Thus, we ensure consistent high quality of the rendered Facility Management services. To optimise ongoing processes, we moreover offer seminars for the operating employees and operational service providers on-site.